Two telecoms firms, TalkTalk and Tiscali, have repaid scarcely 2.5m to customers who were billed for services that had been cancelled.
The regulator Ofcom received more than 1,000 complaints but estimated a few 62,000 could have been affected.
The customers had typically complained about assertive final is to remuneration of bills they did not owe.
TalkTalk blamed a new billing network introduced after it paid for Tiscali in June 2009.
"We are gratified that Ofcom has recognized the poignant stairs you have taken to put together the billing issues," a TalkTalk mouthpiece said.
Ofcom mentioned that the two firms, who together have 4.2 million customers, had taken stairs to put together the problem.
An median of about 40 has been paid to thousands of customers in refunds or reward payments.
People contingency be refunded if, given 1 January 2010, they have paid bills that should not have been levied.
And credit ratings agencies contingency be told to correct any shop-worn credit histories.
Ofcom launched an scrutiny in July 2010 about the case, subsequent to the complaints. The firms were told to pay reward by December or face a financial penalty.
Fines have been ruled out by the regulator, for now, but it mentioned it would go on to guard the situation.
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