The European Union is to scrutinize either internet service providers (ISPs) are providing satisfactory access to online services.
It might lead to new manners banning ISPs from restricting access to data-heavy services during summit periods.
ISPs dispute that traffic administration is key to progressing a high quality service.
However, the EU's annnouncement falls partial of the final of net-neutrality campaigners, who wish all traffic to be treated with colour equally.
The scrutiny will casing both mobile and prearranged providers and will be published by the finish of the year.
Announcing the action, the EU's government official is to digital agenda, Neelie Kroes, said: "I am definitely gritty that everybody in the EU should have the luck to suffer the benefits of an open and lawful internet, without dark restrictions or slower speeds than they have been promised.
"The Commission has asked the Body of European Regulators for Electronic Communications (Berec) to commence a severe fact-finding exercise on problems major to ensuring an open and neutral internet."
She updated that the scrutiny will moreover inquire businesses and consumers to prominence shortcomings, and if the commentary show "outstanding problems" they will evaluate serve measures.
In her statement, Ms Kroes referred to a affirm that an unnamed UK provider was reportedly creation "Skype calls technically unfit in afternoons and evenings without bell the users."
She moreover sharp to reports that a few internet providers were negligence video-streaming services supposing by a competitor.
"Mark my words," she said. "If measures to complement contest are not sufficient to bring internet providers to offer actual consumer choice, I'm ready to hinder the restraint of lawful services or applications."
However, Ms Kroes mentioned it was "widely accepted" that a few services indispensable to be slowed down to enable others to work.
"A consumer's experience is not affected if an e-mail reaches him a few seconds after it has been sent, since a identical check to a voice information would result in it to be significantly degraded, if not rendered wholly useless."
She argued that consumer pressure and media scrutiny would meant providers restraint or charging additional for bandwidth-heavy services would shortly remove custom.
Tuesday's statement has left a few campaigners for "net-neutrality" - the rational that access to all services on the internet should be treated with colour similarly - disappointed.
They had hoped for a firmer preference from the commission, and fret that without stricter measures ISPs might start charging companies for unconstrained access to consumers.
This would, they argue, emanate a "two-tiered" internet, with large businesses gift faster access to consumers whilst not as big businesses suffer.
Advocates of net-neutrality demand a satisfactory internet is key to encourage contest and innovation, and that policies to head off such practices should be put in place earlier rsther than than later.
"The internet after all is about openness, selection and participation," mentioned Monique Goyens, executive broad of the European Consumers' Organisation.
"If ISPs injustice their manage of internet traffic, then these necessary qualities are lost.
"This race of technological advances is high-speed and, to sojourn fair, requires a referee. The EU needs take on this purpose whilst giving national regulatory authorities the means to do the same."
Sir Tim Berners-Lee, contriver of the web, told the BBC that governments contingency deed if the attention can not self-regulate.
He has been asked by the UK government to bargain an consent on an open internet between service providers and calm firms similar to the BBC and Skype.
"If it fails, the government has to be definitely ready to legislate," he said.
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