Tesco Bank has fixed that a few customers are still not able to to access their online accounts, several days after the bank mentioned a P.C. glitch had been fixed.
Tesco's website was strike by technical problems at the week end after the bank
It after that apologised to customers and mentioned the situation had been sorted.
But Tesco has right away certified a few customers are still not able to to access their money online.
A Tesco orator said: "We are wakeful that a few customers are experiencing difficulties accessing their accounts when using Internet Explorer 9."
He updated the firm would be providing data to customers on Wednesday "to capacitate these customers to access their accounts using Internet Explorer 9".
'Service restored'
Tesco Bank's online service was strike at the week end when the firm eliminated extra savings and loans products in-house, from its formerly joint operation with RBS.
A summary on the bank's website settled it would similar to "to encourage customers that service has been restored".
It moreover mentioned it had drafted in extra call centre staff to hoop an enlarge in the number of calls in the arise of the technical problem.
But several customers contacted the BBC to protest they still were not able to to total the log-in routine to their accounts.
Colin Macleod, a helper formed in Stirling, mentioned he had attempted to record in to his Tesco internet extra savings account on Wednesday sunrise but could not access his money.
Mr Macleod, who has been a Tesco Bank patron for more than 3 years, said: "In the final theatre of the process, it was forthcoming up with 'credential set-up broad error' and we was not able to to access my account.
"And when we called Tesco's patron service we found it really tough to obtain through. It is an pure disaster."
The Tesco orator said: "The service has been easy but as a outcome of the alternating technical problems that we have had over the past few days, we are experiencing a high level of calls which meant that customers are having to wait for longer then we would similar to them to."
The bank, which operates in stores, online and by telephone, has 6.5 million patron accounts, with services trimming from insurance to credit cards, loans and personal extra savings offers.
It launched in 1997 as Tesco Personal Finance, a J.V. with RBS, but became entirely owned by Tesco in 2008.
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