Millions of people around the creation have been strike by an outage at the renouned internet phone service Skype.
Users as far afield as Japan, Europe and the US have all reported problems.
The firm that prides itself on providing comparatively arguable service final suffered a leading outage in 2007.
"We take outages similar to this unequivocally severely and apologize is to nuisance users are having," Tony Bates, Skype arch senior manager officer told BBC News.
"Right right away it looks similar to customers are forthcoming on and offline and infrequently they are crashing in the center of calls. We are low in the center of questioning the result in of the complaint and have teams working hard to pill the situation," Mr Bates said.
On Skype's Twitter account, the firm mentioned their "engineers and site operations group are working uninterrupted to obtain things back to normal".
The headlines blog ReadWriteWeb mentioned they have monitored complaints from users who reported that they are not able to to record in to the service and that the programme is crashing opposite all platforms, either on their mobile device or PC.
Mr Bates did not order in or order out the probability of a rouge assault and mentioned "all avenues" were being explored.
He estimated that as a result of the outage, Skype has mislaid around 10 million calls.
Mr Bates told the BBC that normal call volume is to time of day would be 20m.
Om Malik, an attention sportscaster and editor of the Gigaom.com website, is not impressed.
"Skype is a of the key applications of the modern web," he said.
"It is already a strike with consumers, and over the past couple of years it has turn segment of the mercantile textile for startups and tiny businesses around the world. we am not certain we can understand the capability cost of this outage.
"The outage comes at a time when Skype is starting to inquire incomparable corporations for their business. If we am a large business, we would be exceedingly prudent about taking advantage of Skype for business, particularly in light of this stream outage," updated Mr Malik.
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