Troubled tradesman Game, that moreover owns Gamestation, has voiced customers will be able to set free points from their faithfulness cards.
Earlier this week the firm strictly entered in to administration department after months of financial problems.
That pierce came after a few publishers stopped it from selling their games.
In the process refurbish sent out to stores by administrators PwC, it mentioned the points can usually be exchanged for pre-owned products.
It's a preference that has got a few customers of the plagued sequence angry.
Posting on Newsbeat's Facebook page David Robinson said: "so, the points we built up with shopping NEW games we can't obviously outlay on NEW games.
"Game, I'm blissful you are in the toilet."
But Stu Branton was a bit more sympathetic: "It's so hard to keep a firm running in the stream climate.
"Give them a luck and let them try before fiery them".
Of the company's 609 UK and Ireland stores - 277 were closed by the administrators on Monday.
That led to 2,104 staff being done surplus immediately.
More work closures could follow.
"Our priority is to go on trade the business as normal whilst we go on to search for a sale," mentioned one of the administrators, Mike Jervis.
"The new work losses are regrettable, but will place the firm in a stronger location whilst we try opportunities to end a sale.
"My group and we will be carrying out all we can to help the affected employees at this tough time."
Follow Dan Whitworth on Twitter @danwtech
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